For years I have been dismayed at the difficulty I’ve had with technical support online. After waiting for totally unreasonable periods of time on hold with canned music and dreary recorded messages, I’d usually end up with bored ‘technicians’ on the other side of the world who are reading from their written list of solutions that rarely even addressed my issues. It has been agonizingly frustrating. And it didn’t seem to matter if I called a software company, hosting service or anyone else, the problem seemed to be endemic everywhere.

I left my last web hosting service after they added some very disturbing policies to their bad service. At my sister’s recommendation I sought out LunarPages.com. From Day One I’ve been impressed. They helped me resolve complications when I made the switch, offered excellent pricing packages and had a comprehensive menu of services.

I have had good experiences with their knowledgeable support staff in the past year since I signed up with them. But what sent me desperately begging for help was the complicated mess I managed to create when I designed this gardening blog you’re reading and tried to change the domain name to match.

A series of my befuddled telephone calls had me connecting with helpful technicians known to me only as Mathew, Jonathan, Zack and Harold. Each one patiently handled my incoherent babbling and supplied vital pieces of the puzzle. And they worked knowledgeably, thinking through each issue from right here in California. This support team wrangled difficulties down to just a few more obscure quandaries. At that point I switched to LunarPage’s online help to allow support more time to do in-depth research.  And that they did. In the end, people like Flora Lui, Richard Ray, Onika Lewis, Zach Rogan, Michael Torrance and finally Customer Service supervisor Katrina Kane not only rescued a complicated panoply of corrupted and misplaced files, and redirected settings,  but they got this site up and running just when I believed it to be unsalvageable.

Although I may not be writing about either gardening or landscaping right now, this garden blog wouldn’t be here if it weren’t for the remarkably patient and capable team of LunarPages. And since good service seems to be something I find so rarely these days, I simply had to post my thank you on the site they’ve made possible.

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